You try to power off a virtual machine on VMware but it is not shutting down through the vSphere client. It is stuck and you have completely lost access to the virtual machine. I added the commands that "How to force shutdown VMware virtual machine using esxcli"
Step 1: SSH into the host that VM is running
Step 2: Check running VM
# esxcli vm process list NETXMS World ID: 11974692 Process ID: 0 VMX Cartel ID: 11974689 UUID: 42 39 8c a8 9f 79 54 9f-24 bd 58 3a ca 5f 5a b2 Display Name: NETXMS Config File: /vmfs/volumes/5550c15a/netxmsizmdb/netxm.vmx
Step 3: Use esxcli to kill VM with world-id
# esxcli vm process kill --type=force --world-id=11974692